Transportation Services
Business Name: Acrylicsteps
Operating Address: [XXX]
Contact Email: transparent@acrylicsteps.com
Registration Number: [XXX]
- Overview
This Shipping and Delivery Policy sets out the terms governing the dispatch and delivery of orders placed through www.acrylicsteps.com. These terms apply to all purchases made by customers located within the European region, with orders being fulfilled and shipped from our facilities in Canada. - Order Processing
Upon receipt of your order, we aim to process it within 1 to 3 business days. Please note that “processing” refers to the preparation and packaging of items prior to handing them over to our logistics partners. Once the order is dispatched, you will receive an automated notification via the email address provided during checkout. - Shipping and Delivery
We utilize established international logistics providers, including DHL, FedEx, and UPS, to transport goods from Canada to our European customers. Estimated delivery times are generally between 5 to 10 business days from the date of dispatch. These timeframes are estimates based on standard operational conditions and are not guaranteed delivery dates. - Tracking and Notifications
Transparency regarding your shipment status is a priority. We provide automated tracking notifications via email at key milestones, including dispatch from our facility, arrival at international logistics hubs, and local processing upon entry into your destination country. - Delayed Shipments
Should your order not arrive within the expected delivery window, please contact our support team at transparent@acrylicsteps.com. Upon notification of a potential delay, we will initiate a formal inquiry with the relevant carrier to locate the shipment. Based on the findings of this investigation, we will determine the appropriate course of action, which may include the issuance of a replacement shipment or a refund, subject to our assessment of the logistical circumstances. - Liability and Customs
Customers are responsible for ensuring that the shipping address provided is accurate and complete. Acrylicsteps is not responsible for delays resulting from incorrect address information or failures in the local delivery network beyond our control. Customers are also responsible for any applicable local import duties, taxes, or clearance procedures required by their respective country’s customs authorities. - Policy Updates
We reserve the right to amend this policy at our discretion. Any changes will be updated on this page and will apply to orders placed after the date of such updates.