Return policy

1. Overview
   This Refund and Return Policy applies to all purchases made through www.acrylicsteps.com (“the Website”). Acrylicsteps is a Canadian-registered business serving customers located within the European Union and the United Kingdom. By placing an order, you agree to the terms outlined below, which are designed to comply with applicable regulations, including the EU Consumer Rights Directive.
2. Order Processing and Shipping
   Processing Time: Orders are typically processed within 1–3 business days.

Estimated Delivery: Once dispatched, the estimated delivery time is 5–10 business days.

Tracking: We partner with major carriers, including DHL, FedEx, and UPS. You will receive automated email notifications at the address provided during checkout regarding the status of your order at key transit milestones, including dispatch, arrival at local logistics hubs, and delivery.

Shipping Delays: Should your order exceed the standard delivery timeframe, please contact our support team. We will conduct an inquiry with the carrier to investigate the status. Based on the findings, we will determine the appropriate resolution, which may include a replacement shipment or a refund of the transaction.

3. Right of Withdrawal
   In accordance with European consumer protection regulations, customers located in the European Union and the United Kingdom have the right to withdraw from their purchase agreement within 14 days of receiving their items, without providing a reason.

Conditions for Return: To exercise this right, the items must be in their original condition and packaging.

Return Process: If you choose to exercise your right of withdrawal, please notify us via email at transparent@acrylicsteps.com. You are responsible for the direct costs of returning the goods to our facility in Canada.

Refunds: Upon receipt and inspection of the returned items, a refund will be processed to your original payment method.

4. Damaged or Defective Items
   If you receive an item that is damaged or contains defects, please contact our customer support team at transparent@acrylicsteps.com as soon as possible after receipt.

Resolution: To expedite your request, please provide clear photographic evidence of the damage or defect. Once verified, we will offer a replacement or a refund for the affected item. You are not required to return the damaged item if sufficient photographic evidence is provided.

5. Payment Methods
   We support the following payment methods to ensure a seamless checkout experience:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Digital Wallet services

Please ensure your billing information is accurate to prevent processing delays.

6. Contact Information
   If you have any questions regarding this policy or your order, please reach out to us:

Email: transparent@acrylicsteps.com
Registered Address: [XXX]
Phone: [XXX]
Company Registration Number: [XXX]